Terms & Conditions
ORDERING FROM THE GOTHIC CATWALK
Browse our website and click on any items you wish to purchase and they will appear in your shopping basket. You can remove items from your basket and amend quantities by clicking "UPDATE". When you've made your final selection, click on “CHECKOUT”. You will then be asked to provide details so that we can process your order. All information you give is secured by SSL padlock and will not be passed on to any third parties.
We aim to process all orders within 24 hours for orders placed before midday. We have a postal collection Monday to Friday excluding Bank Holidays. Whilst most items will be despatched within one working day, please allow 1-3 days for delivery within the UK, 5-7 days for Europe and 7-14 days for the Rest of the World. UK Next Day Delivery is available for those in a hurry! The cost of this is £8.95 for up to 2kg in weight. We also offer Guaranteed Saturday Delivery for £10.50.
We accept all major debit and credit cards through Sagepay. This is a secured and trusted payment gateway. No personal financial details are passed on to us. Payment by PayPal is also accepted, safe online payments that allow you to pay with your credit or debit card. We also accept cheques and postal orders. If paying by cheque, please ensure your payment arrives within 5 days after placing the order otherwise your order will be cancelled. Please don't hesitate to contact us if there is likely to be a delay for any reason. Clearance time for cheques is 5 working days. Postal orders clear immediately but we recommend sending by Recorded Delivery.
Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS FROM OUTSIDE THE UK. Payment can be made securely by debit/credit card or through Paypal.
At The Gothic Catwalk, we want you to receive your purchase in the same great condition it left us so we take great care with our packaging. We use only good quality, new materials for packaging. In the unlikely event that an item should be faulty or arrive damaged due to our negligence, simply return the item and a replacement will be sent free of any charge. If the item is no longer available, you will be refunded in full.
DELIVERIES TO MAINLAND UK (INCLUDING NORTHERN IRELAND)
For UK mainland standard deliveries, postage is £3.75. Items mailed within the UK will be sent First Class Recorded Delivery and insured for up to £30.00. Heavier items may be sent Parcel Force 48 hour and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance or an expedited service, please email us for a quote BEFORE placing your order.
For overseas and non-mainland UK deliveries, shipping costs are £11.95 for Europe and £13.95 for the Rest of the World. Items shipped outside the UK will be sent by Airmail and include International Signed For insurance. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order.
The Gothic Catwalk reserves the right to replace any of the above services, without notice, for a similar or enhanced service where we deem it to be more appropriate.